LBSN E Newsletter – Special Edition, September 2004
October 26, 2025 - October 26, 2025
LBSN E Newsletter – Special Edition, September 2004
London Development Agency: Business Support Review
The LDA is currently carrying out a review of business support in
ESF co-financing bidding rounds
Several ESF co-financed bidding rounds have recently been announced that provide funds for training projects that work with SMEs.
Enterprising
Following the recent launch by the London Development Agency of the Enterprising London Competition the London Business Support Network (LBSN) has decided to enter as a pan
Focus on Customer First
Customer First has now entered its third year of operation in
50 providers in
Since February 2004 another 25 provders in the London Business Support Network have become compliant. The total now stand at 50.
http://www.knowledgecentres.com/LBSN/news/viewnews.cfm?newsID=3320
The Customer First Quality Assurance Framework holds capacity building at its heart. To endorse this goal, the
http://www.knowledgecentres.com/LBSN/resources/viewresource.cfm?ResourceID=1643
Online
Online capacity building support will soon be available to providers working towards Customers First, thanks to an important new development.
http://www.knowledgecentres.com/LBSN/news/viewnews.cfm?newsID=3293
Customer First One-to-One Clinics
When a provider is deciding whether to go through the Customer First assessment process, there are often issues they would like to clarify before making a commitment to the Framework. The One-to-One Clinics offer providers a chance to spend an hour with a Customer First assessor, to discuss their specific concerns. The clinics are being held on several dates, including 6, 14 October and 04 November.
http://www.knowledgecentres.com/lbsn/events/viewevent.cfm?eventID=1056
Customer First Self-Assessment Workshops
Once a provider has made a commitment to Customer First, they are required to fill out a Self-Assessment form, in order to help both themselves and the assessor prepare for their assessment. To support providers with this exercise, Customer First is running a series of Self-Assessment workshops on 19 October, 10 November and 9 December.
Customer First Training Courses
Customer First will be running its capacity building courses from October 2004. The workshops were primarily been developed to support Customer First providers through the assessment process, since they are all designed to address a specific aspect of the Framework.
Lucy Heggarty
Network Project Executive
Business Link for London
T: 020 7010 1897
F: 020 7010 0897
E: This email address is being protected from spambots. You need JavaScript enabled to view it.
W: www.businesslink4london
