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BUSINESS LINK FOR lONDON FACTSHEET
September 13, 2025 - September 13, 2025
Dealing with difficult customers…assess your business performance…simple book-keeping
Dealing with difficult customers
Factsheet
Every customer has the right to complain if they’re not happy with the goods or services you provide, but some may behave in an unreasonable way and become aggressive, abusive, or even violent.
This factsheet looks at the effect difficult customers can have on your business and how to handle them.
Assessing your business’s performance
Factsheet
Running any business effectively requires good decision-making, which is based on good management information.
All businesses need to carefully monitor profitability and cashflow, and use management accounts for this purpose.
But to boost profitability and cashflow you also need to understand and monitor the key ’drivers’ of your business. A driver is something which has a major impact on the performance of the business.
This briefing outlines:
- How to choose key performance indicators
- The three vital areas to monitor: sales, costs and working capital
- How to identify key drivers for your business
- How to present the information
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Simple book-keeping
Factsheet
Book-keeping makes your paperwork easier. It provides a system that tells you – and your accountant – exactly what is going on.
Whether you use a manual or computer-based system, the same principles apply. It is worth deciding if you are going to computerise your accounts at an early stage. While a traditional paper-based system will look suitable for many start-ups, the accounting function could soon swallow valuable time as your business starts to grow. If you start with computerised accounts, there will be no need to go through the timeconsuming process of transferring your paperwork onto a computer package.
This briefing covers:
- How to record business income and payments
- How to use your bank statement to check that you have not made any mistakes
- Tips for cash businesses such as shops
All information supplied by http://www.businesslink4london.com/default.cfm?menu=1
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