Floor Manager Job Profile

Find out the typical duties and opportunities of a Floor Manager”¦

Job Description:

As a floor manager you have a responsibility for the day-to-day management of a department or store in accordance with overall company policy. The main focus of any Retail floor manager jobs is to improve the commercial performance of the store by increasing its turnover and maximising profitability.

Responsibilities:

• Managing Staff
• Finding new ways to improve the store
• Meeting customer demand
• Managing stock levels and making key decisions about stock control
• Analysing sales figures and forecasting future sales volumes to maximise profits
• Using information technology to record sales figures and for data analysis and forward planning
• Dealing with staffing issues: interviewing potential staff; conducting appraisals and performance reviews; and providing or organising training and development
• Making sure that customer service and health and safety are met
• Responding to customer complaints and comments
• Promoting the organisation locally by liaising with local schools
• Attending and chairing meetings
• Maintaining awareness of market trends in the retail industry
• Initiating changes to improve the business

 

Skills:

• Excellent communication skills
• Good organisation skills
• Good interpersonal skills
• Good time keeper
• Can multitask
• Critical Thinking
• Social Perceptiveness – Being aware of others’ reactions and understanding why they react as they do.
• Service Orientation – Actively looking for ways to help people.
• Good Listener