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The Future of HR Tech: Top Innovations to Watch For

17-04-2024   


The human resources (HR) department is undergoing a digital transformation. HR teams are increasingly adopting new technologies to help improve efficiency, employee experience and data-driven decision making. As the importance of human capital continues to grow in organisations, HR tech looks set to see rapid innovation and development in the coming years. In this blog post, we explore some of the key HR tech advancements on the horizon that have the potential to reshape the function. 

AI and Machine Learning

One of the most exciting HR software developments is the application of artificial intelligence (AI) and machine learning. These technologies are enabling software to take over administrative and transactional processes, freeing up HR staff to focus on more strategic priorities. For example, chatbots now help handle basic employee queries, while machine learning algorithms comb through CVs and applicant profiles to surface strong candidates automatically. 

Looking ahead, the next generation of smart HR platforms will increasingly leverage predictive analytics. By detecting patterns and correlations in existing workplace data, these systems will provide customised recommendations on issues like retention risk, identifying high-potential internal talent or tailoring personalised career development paths for employees. This represents a major upgrade on the manual reporting of yesterday’s HR tools.

Digital Assistants

Digital voice assistants are making their way into the workplace in the form of HR chatbots and virtual assistants. These AI-powered tools allow employees to ask questions, complete tasks, or file requests simply by having a conversational exchange. As the technology improves, digital assistants promise to become increasingly intelligent and responsive.

According to projections, by next year, over half of companies will be relying on some form of voice-activated digital HR assistant. These virtual helpers will provide natural and straightforward access to HR services for time-poor employees. They also promise to resolve queries faster and make processes like booking annual leave markedly more efficient. 

Remote and Hybrid Work Tech

The huge shift towards remote and hybrid working models seen during the pandemic will have lasting repercussions for HR tech. Tools to aid dispersed workforces, working from home arrangements and flexible schedules will likely continue to expand their capabilities. 

In particular, the coming years may see greater investment in tools for tracking employee productivity, monitoring wellbeing and company culture across distributed teams. Gamification apps which apply game elements to things like employee performance management, may also grow in popularity as employers get creative about motivating and engaging remote workers. 

Continuous Listening Tools

Many workplaces still only gather employee feedback at annual engagement surveys, missing opportunities to address issues in a dynamic employment landscape. Continuous listening tools help solve this by capturing real-time employee sentiment data through brief, regular digital polls and surveys using smart devices. 

This always-on feedback channel provides HR leaders with an up-to-the minute snapshot of factors impacting performance and wellbeing across the company. By tapping into employee voices more frequently, issues can be identified early, and interventions taken swiftly when required. 

HR teams have more innovation and technology at their disposal than ever before. The coming years promise to provide enhanced automation, predictive analytics, intelligent chatbots and new ways of connecting with a dispersed workforce. As these tools and capabilities mature, HR’s focus will shift more to strategy, culture building and talent development. Successfully leveraging these key innovations will likely separate the high-performing employers from the rest over the years ahead. 




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