Showroom Assistant Apprenticeship With Macandi
22-10-2012
Role Overview
As a Showroom Assistant you are the first impression that any visitor gets of the company and so it’s a vital role for our organisation. You need to be professional in appearance, personable and polite at all times. Your role is to provide administrative support to a sales team within our business.
The sales department produces a steady flow of paperwork and it’s the job of the Showroom Assistant to ensure this is dealt with timely and efficiently. It’s an important role as it allows the members of the sales team to spend more time selling and generating income whilst you provide the essential administration support.
Working in a sales environment is often quite pressurised and you’ll need to be super organized and able to remain calm under pressure.
Your role involves dealing with enquiries both on the phone and in person so you need to have a good working knowledge of the company as a whole, including key departments and staff.
Typical Duties
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Meeting and greeting visitors
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Answering, screening and redirecting incoming phone calls
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Directing visitors to the correct area of the business
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Dealing with the post, deliveries and couriers
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Organising meeting areas
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Arranging refreshments for visitors
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Ensuring the reception and all showroom areas remain tidy at all times
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General administrative duties
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Maintaining records of appointments and managing the showroom diary
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Arranging appointments on behalf of the sales team
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General office management e.g ordering stationery and supplies
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Stock taking
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Processing orders
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Liaising with accounts and distribution department to generate invoices
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Keeping records of sales targets
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Preparing sales reports for the Sales Director
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Updating internal spreadsheets
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General administrative duties
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Online research on behalf of the sales team
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Coordinating the cleaners and external contractors
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Checking in and managing sample collections
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Merchandising the showrooms
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Uploading content and maintaining social networking pages
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Specific Skill Requirements
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Excellent interpersonal skills
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A professional telephone manner
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High level of customer service
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A good grasp of the basic MS software packages
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An excellent eye for detail
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Top notch organisational skills
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The ability to remain calm under pressure
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An outgoing, confident personality
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A team player
Minimum Qualifications
GCSE (level A-C) English and Maths
Previous Experience
Some previous work experience is essential; either in an office or customer facing environment.
Working Hours
In terms of working hours, you’re usually required to be present during normal opening hours for the business. This is generally 8:45 to 6, Monday to Friday but bear in mind that during peak periods of business we may require you to work weekends and evenings too so you need to be flexible. You will be allocated time off to attend your courses and given our full support.
To become an apprentice you must:
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Have 5 GCSE’s graded A-C
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Two of these GCSE’s must be Maths and English
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Own a valid UK passport
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Own a valid National Insurance card/proof
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Be aged 16-24
Please note you can not have a degree to do the Fashion and Textiles Apprenticeship programme.
If you are interested please contact zoe@fashion-enter.com